Privacy Policy

We only collect personal information about you which is reasonably necessary to assist us in providing our services and products. The types of personal information that we collect and store about include (but not limited to):

If you provide us with personal information that we have not requested (unsolicited personal information) we will, unless otherwise required or permitted by law, delete or destroy it as soon as possible after receiving it.

We must collect personal information only by lawful and fair means.
We may collect personal information about you in various ways, including via telephone calls, emails, documents you give us and you access to our website.
In most situations, we collect your personal information from you directly. However, we may also collect information from third parties including public sources, employer (or its affiliates), brokers, our related companies and service providers (including credit reporting bodies and information service providers).
We keep personal information in physical and electronic records, at our premises and the premises of our service providers, which may include storage on the cloud. Where this occurs, we take steps to protect personal information against misuse or loss.
On all occasions personal information is collected, stored, used and disclosed by us in accordance with this Policy.

We only collect, store and disclose personal information for the purposes for which it was provided, related purposes or as required or authorized by law. Such purposes may include:

While we do not sell personal information for marketing purposes to other organizations or allow such companies to do this, any personal information provided to us may be disclosed, if appropriate, to other entities in order to facilitate the purpose for which the information was collected. Such entities may include:

In some circumstances the parties to whom we disclose personal information may operate outside of Australia. Our contacts with these parties generally include an obligation for them to comply with Australian privacy law and this Privacy Policy. Where this occurs, we take reasonable steps to protect personal information against misuse or loss.

You can always access personal information we hold about you unless there are certain legal reasons why we cannot do so. If we cannot provide you with the information in the way you have requested, we will advise you of these reasons in writing. If you have any concerns you should contact Probis using the contact details below.
While we will not charge you for a request for accessing your personal information, you should be aware that we may charge you a reasonable fee to cover our costs when giving you access, but we will always notify you once you make a request.
We take reasonable steps to ensure that all information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information.
Please contact us using the contact details below as practical as possible if there are any changes to your personal information or you believe the personal information we hold about you is not accurate, complete or up-to-date.

Probis uses cookies and other tracking mechanisms to: (i) facilitate client use of our website and mobile applications, (ii) enable customization of our online services and website features, (iii) avoid client re-entry of data, (iv) store client preferences for certain kinds of information, and (v) gather data about usage of our website and mobile applications for research and promotions. Clients can configure their browser preferences not to accept these cookies however please note that if you disable cookie acceptance, you may not be able to access some parts of our site.

The Probis website may provide links to third-party websites for client convenience and information. If clients decide to access those links, they will leave the Probis website. Probis does not control those third-party sites or their privacy practices, which may differ from Probis.
Probis does not endorse or make any representations about third-party websites. Any Personal Information clients choose to give to unrelated third parties is not covered by Probis’s privacy policy. Clients should review the privacy policy of any third-party website before submitting personal information. Some third-party companies may choose to share their personal data with Probis. That sharing is governed by the disclosing companys privacy policy

If you wish to make a complaint about a breach of this Policy or the pricy principles of the Privacy Act 1988 you can contact us using the contact details below. You will need to provide us with as detail about the issue as possible together with any supporting evidence.
We will contact you if we need any additional information from you. We will refer your complaint to Probis’s Compliance Officer who will investigate the issue and notify you in writing of the outcome of the investigation as particle as possible (generally, no later than 45 days)
If you are still not satisfied with our response, you can escalate your complaint directly to the Australian Privacy Commissioner for further investigation:
Office of the Australian Information Commissioner
www.oaic.gov.au Phone: 1300 363 992
Alternatively, if the complaint relates to a non-privacy matter, or should individuals choose to do so, a complaint may also be lodged with FOS:
Financial Ombudsman Service Limited
GPO Box 3 Melbourne VIC 3001 (Australia)
www.fos.org.au
Phone: 1300 78 08 08

If you have any questions or complaints regarding privacy or information handling, please contact us using the following contact details:
Attn: Compliance Officer
Probis Financial Services Limited
Level 12, 210 George Street, Sydney NSW 2000, Australia
Ph: (02) 8067 8868

Probis, we, us and ours means Probis Financial Services Limited.