FAQs

Account Opening

  • Q:What costs do you need to open a live account?
  • A:It’s free to open a live account
  • Q:Can I open multiple trading accounts in your company?
  • A:Sorry, each client is allowed to have only one account.
  • Q:Should the account be denominated in US dollar?
  • A:For foreign customers outside Australia, only US dollar is acceptable.
  • Q:Can my company open an account?
  • A:Yes, we welcome corporate accounts. Because the company application process is slightly different to an individual account, we recommend contacting our Customer Services team to guide you through the process.

Deposits and Withdrawals

  • Q:Can I fund my account by credit card?
  • A:Sorry, only bank transfer is now available.
  • Q:How long does it take to fund my account?
  • A:After receiving your remittance funds, it will be deposited in an independent account in the National Australia Bank, as required by the Australian Securities and Investments Commission (ASIC), and the process will take a working day. Before that, the exact time required for bank to bank remittance should be consulted with the relevant banks. In addition, after the remittance is completed, please fax the remittance slip of the account holders name and the transaction account number to the company or send email to margin@probisgroup.com.au in the form of the attachment (or with the assistance of a partner) so that we can confirm your funds arrival.
  • Q:Do you need to submit a written application for margin withdrawal?
  • A:No. You can submit the withdrawal application by logging on the trading platform or dial the free customer service hotline directly, and the customer service staff will handle it for you.
  • Q:Where will the funds be remitted as there’s no need to tell you the bank information when I submit the withdrawal application?
  • A:The withdrawals will be remitted to the bank account bearing the account holder’s name, which is registered in the company during the account opening. If your bank account information has been changed, please contact us to update the relevant information registered in the company before submitting the withdrawal application.
  • Q:How long does it take to receive my funds?
  • A:Your application will be processed in the next working day after the submission of withdrawal. If it is an overseas remittance, it will usually take 5~7 working days from submitting an application to the arrival to the bank account.
  • Q:What are the costs of funding and withdrawal on my account?
  • A:It varies according to your amount. Please consult customer service for details.

Trading

  • Q:Which should be used to login to the trading platform, login ID, account No., password or service pin?
  • A:Please input the login ID, password and choose a proper trading channel correspondingly in the login interface to log on to the trading platform. Account No. and service pin are not used during the login. Service pin is used in telephone inquiry about the account details or in telephone trading. Please keep safe both of password and service pin.
  • Q:Should both password and service pin be changed during the first login?
  • A:Yes, Since it is for your sake of funds security, the trading system will enforce you to change your password and service pin during the first login. If not, you cannot use the trading platform. Please keep safe for your new password and service pin.
  • Q:Is trading by telephone available?
  • A:Yes, but it will charge telephone commission in addition. So, it is suggested to trading online under normal situation.
  • Q:Will slippage happen in your trading platform?
  • A:Maybe sometimes.
  • Q:What types of orders you have got?
  • A:Market order, limit order, Stop-loss order, OCO order and If Done order.
  • Q:How about the quotes?
  • A:Our counterparty provides the clients with two-way quotes on the basis of the real-time price from inter-dealer market.
  • Q:Can the floating profit/loss be viewed immediately? Can historical trading log be viewed?
  • A:Clicking “Trades” from “View” on the top the trading platform, the outstanding positions and their floating profit or loss can be viewed. Click “History” from “View”, and all the transactions of the account can be viewed.
  • Q:Can I hold the positions of same product with same lot(s) but in different trading directions at a time?
  • A:Yes, hedging is allowed. But since it is a transaction lack of economic rationality that the client should bear the cost of double spread and commission etc., it is not suggested.
  • Q:How to set a limit order?
  • A:After clicking “Quote” from “View” on the top the trading platform, choose the product and select the "Order type" in Limit Order, you can set a limit order. If you want to set a limit settle for a position, you also can right click the position in "Trades".
  • Q:Can historical trading log be printed?
  • A:Yes, after clicking “Account Summary” from “View” on the top the trading platform, you will see two buttons of “Show Statement”. Please click each of them to view the log on one trading day or during a period and can see a button of “Print” on the top right of the popup window.
  • Q:Can password and service pin be changed in the trading platform?
  • A:Yes, after logging to the trading platform, please click “Change Password” or “Change Service Pin”.
  • Q:What should I do when the trade account has been locked after 6 successive input of wrong password ?
  • A:You should apply for resetting the password and service pin, if not, you cannot login to the trading platform.
  • Q:What should I do when the login ID, password or service pin is lost?
  • A:You should apply for resending the login ID, or resetting the password or service pin, if not, you cannot login to the trading platform.
  • Q:How to change the registered personal information?
  • A:Please print “Application for Account Information Amendment” and fill in it, then mail, fax or Email it to us. When you want to change the registered name or seal, the identification document is needed in addition and should post it to us.
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